Support |for our customers

We accompany our customer in the moment during use of our products and provide assistance with questions


updates and customer service

Individual online help with telephone, skype or remote-connection;
Bug fixes, improvmentes, experiences and needs of customers will be integrated into ongoing development of the software. This updates are available for registrated customers.

Specific software development according to customer requirements

Customer reports;
Interfaces to other applications;
Customer software development;

Define customer-specific conditions for the use of ERP-Software DOKUplan

Capture existing infrastructure (production-level, internal logistical-processes);
Election of key-user; Define of number ranges; Workplace definitions; Adjust to current language; Adapt the hardware environment; Define report and attendance-papers;

Introduction takes place in phases

Initialize of main parmaters and master data;
Training topics by subject and processes;
Live circuit;